Support without the back and forth

Tell us what you need in a few clear steps

Choose the topic, add only the context that helps, and we will route your request to the right place.

What can we help with

Pick the closest option; you can add detail below.

Product questionUnderstand a feature or workflowTechnical issueSomething is not working as expectedBilling and planSubscription invoice or plan questionPrivacy and dataData access export deletion or GDPRProduct feedbackShare an idea or tell us what feels hard

How should we reach you

Work email helps us match your request to the right workspace

Your nameWork emailWorkspace or companyUrgency

Give us the useful context

Two short answers are usually enough to start

What were you trying to doWhat happened or what do you need

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Do not include passwords, payment-card details, or unnecessary candidate data.

Common support questions

You may not need to wait for an answer

I can't sign in to my account.

Use “Forgot password” on the sign-in page. A reset link arrives by email. If you've lost access to your two-factor app, write to us from the account's email address so we can verify your identity.

How do I cancel my subscription?

In the app: Settings → Subscription → Manage subscription. The Stripe portal opens, where cancellation takes a few clicks. The plan stays active until the end of the paid period, then drops to Free. Your data remains.

Where do I find invoices?

The same Stripe portal (Settings → Subscription → Manage subscription) lists every past invoice as a PDF, and that's also where you update billing details.

CV import isn't working.

Check the file is a text-based PDF (not a scan without a text layer) and within the size limit. If the problem persists, send us the problematic file with personal data removed if possible.

How do I erase a candidate's data (GDPR)?

Use the delete option on the candidate profile. Personal data and files are removed. If a candidate requests erasure directly from you, this is a workflow you run yourself; we're here to help if needed.